Thank you for choosing Saddle House Custom Saddles.

FREQUENTLY ASKED QUESTIONS

What do BW and DL stand for?
-BW is a Buster Welch tree most commonly used in cowhorse, cutting and ranch cutting saddles. It refers to the shape of the swells, not a specific fit or set of measurements. BW trees fit your average built cowhorses very well. They’ll fit a ton of horses if they have a decent back and withers.
-DL is a Donn Leson tree that is most commonly used in cowhorse and reining saddles. The thicker, rounded or mutton withered horses usually work better with the DL tree.

Cowhorse v. Cutting v. Ranch Cutting Saddles – What is the difference?
-In general, cowhorse saddles are deeper seated than cutters and ranch cutters.  The seats are similar in cutters and ranch cutters.
-For our cutters, we build them with more rise in the seat so they are cowhorse friendly. They have a straight cutter horn.
-Ranch cutters are better for lighter roping.  They also have stouter bars than the cowhorse or cutter. They have a Texas Dally horn.
-We have two cowhorse models: BW and DL.  Both cowhorse models are good for light roping.  The BW is more secure with a deeper seat. The DL has a lower and more laid back cantle and slightly lower, rounder front end.

Can you rope out of your saddles?
-In our Cowhorse and Ranch Cutters, you can do light roping, which includes branding, steer stopping and roping in versatility.

What does shipping cost?
-For saddles, shipping in Texas is $50, other continental states is $75, and Alaska and Hawaii is $150.
-For tack, shipping is $15. Additional shipping charges may apply to larger sized items (e.g., saddles blankets). For smaller items such as Hats and T-Shirts, shipping is $8. We reserve the right to adjust shipping charges as necessary.
-See below for additional information including international shipping.

Do you offer trials?
-We do not offer trials. There is a return policy in place to make sure that you get a saddle that works for you. We can send a bare tree to check for fit.

Not sure which saddle tree to get?
-We can send you bare saddle trees to ensure it is a good fit. It is a $250 deposit and $60 for shipping.

What is your return policy?
-See here: Return Policy.

Will you take my saddle on trade-in or consignment?
-See here: Sell Your Saddle.

*If you ship a package to The Saddle House, please only ship via UPS or FedEx.  We do not accept packages from USPS.

How do I order a custom saddle?
-See here: Custom Saddles.

Have another question?
-Send us a message on the Contact Page and we will answer your question as soon as possible.

Store, Shipping Department and Customer Service Hours:
-Monday – Friday, 9 am – 5 pm Central Time.

TREE WARRANTY

New Saddle House Custom Saddles come with a limited lifetime warranty that covers normal use on the tree.
-Tree warranty is only good for original purchaser of saddle.
-Tree warranty covers normal wear and use. Horses flipping over, excessive roping, dropping saddles and other accidents are not normal use.
-Tree warranty only covers the tree. Labor for taking apart and rebuilding the saddle is not included in the tree warranty.
-Tree warranty is not transferable.
-Saddles are exposed to normal wear and tear. Warranty does not cover any leather.

SHIPPING

Please allow 1-2 business days for your order to process. However, please note that our shipping department is closed on Saturday and Sunday. To lessen our impact on the environment, your order may arrive in a slightly used shipping box.

Saddle Deliveries – We require a physical signature on all saddle deliveries to verify that it is delivered to you, which will require someone be home for the delivery.

Shipping Charges – For saddles, shipping in Texas is $50, other continental states is $75, and Alaska and Hawaii is $150. For tack, shipping is $15. Additional shipping charges may apply to larger sized items (e.g., saddle blankets). For smaller items such as Hats and T-Shirts, shipping is $8. We reserve the right to adjust shipping charges as necessary.

Expedited Shipping – We provide expedited shipping upon request for an additional fee.

Shipping Providers – UPS and the United States Postal Service (USPS). You will receive a shipping confirmation email from the respective shipping provider. We are not responsible for late, delayed or lost packages from UPS and USPS.

International Shipping – Please contact us if you would like to ship to a country not listed below.

-Australia – $140 for tack. $325 for saddles.

-Canada – $60 for tack. $175 for saddles.

-Europe – $75 for tack. $275 for saddles.

Refused/Undeliverable Shipments – If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, The Saddle House reserves the right to retain the original shipping fee and to require additional payment for costs we incur related to the return of the undeliverable packages to us before reshipping. We are not responsible for errors due to inaccurate or incorrect address information provided to us.