Thank you for choosing Saddle House Custom Saddles.
What do BW and DL stand for?
-BW is a Buster Welch tree most commonly used in cutting, cowhorse and ranch cutting saddles. It refers to the shape of the swells, not a specific fit or set of measurements. BW trees fit your average built cowhorses very well. They’ll fit a ton of horses if they have a decent back and withers. DL is a Donn Leson tree that is most commonly used in reining and cowhorse saddles. The thicker, rounded or mutton withered horses usually work better with the DL tree.
Is shipping included/what does shipping cost?
-Shipping is not included. For saddles, shipping in Texas is $50, other continental states is $75, and Alaska and Hawaii is $150. For tack, shipping is $15. Additional shipping charges may apply to larger sized items (e.g., saddles blankets). For smaller items such as Hats and T-Shirts, shipping is $8. We reserve the right to adjust shipping charges as necessary. See below for additional information.
Do you offer trials?
-We do not offer trials. There is a return policy in place to make sure that you get a saddle that works for you. We can send a bare tree to check for fit.
Have another question?
-Please chat with our team! Live support is located in the bottom right of your screen. Our team is happy to answer any questions from 9 am – 5 pm CST.
New Saddle House Custom Saddles come with a limited lifetime warranty that covers normal use on the tree.
-Tree warranty is only good for original purchaser of saddle.
-Tree warranty covers normal wear and use. Horses flipping over, excessive roping, dropping saddles and other accidents are not normal use.
-Tree warranty only covers the tree. Labor for taking apart and rebuilding the saddle is not included in the tree warranty.
-Tree warranty is not transferable.
-Saddles are exposed to normal wear and tear. Warranty does not cover any leather.
Please allow 1-2 business days for your order to process. However, please note that our shipping department is closed on Saturday and Sunday. To lessen our impact on the environment, your order may arrive in a slightly used shipping box.
Saddle Deliveries – We require a physical signature on all saddle deliveries to verify that it is delivered to you, which will require someone be home for the delivery.
Shipping Charges – For saddles, shipping in Texas is $50, other continental states is $75, and Alaska and Hawaii is $150. For tack, shipping is $15. Additional shipping charges may apply to larger sized items (e.g., saddle blankets). For smaller items such as Hats and T-Shirts, shipping is $8. We reserve the right to adjust shipping charges as necessary.
Expedited Shipping – We provide expedited shipping upon request for an additional fee.
Shipping Providers – UPS and the United States Postal Service (USPS). You will receive a shipping confirmation email from the respective shipping provider. We are not responsible for late, delayed or lost packages from UPS and USPS.
International Shipping – Please contact us if you would like to ship to a country not listed below.
-Australia – $100 for tack. $325 for saddles.
-Canada – $50 for tack. $175 for saddles.
-Europe – $75 for tack. $275 for saddles.
Refused/Undeliverable Shipments – If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, The Saddle House reserves the right to retain the original shipping fee and to require additional payment for costs we incur related to the return of the undeliverable packages to us before reshipping. We are not responsible for errors due to inaccurate or incorrect address information provided to us.