-Tack/clothing comes with a 14 day money back guarantee. In the unlikely event that you don’t love your new product, just let us know and send it back. You must let us know that you are sending it back before sending it. There is no restocking fee on tack, but it must come back within 14 days in NEW condition. Any shipping costs or Credit Card/Paypal fees will be deducted from the refund.
-All sales are final on clearance and sale items and therefore cannot be returned or exchanged.
-If there is an issue with your tack and want a modification, please notify us within 14 days of purchase.
-All saddles come with a 7 day grace period once the saddle is received to make sure the saddle will work. New Saddles – If the new saddle does not fit, it may be returned and exchanged for something of equal value or upgraded plus cash difference; or the saddle can be refunded minus shipping cost and 5% restocking fee. The new saddle MUST be returned in new condition. If the new saddle has been ridden or has visible wear and can not be sold as new, there will be a 20% restocking fee. Used Saddles – If the used saddle does not fit, it may be returned and exchanged for something of equal value or upgraded plus cash difference; or the saddle can be refunded minus shipping cost and 10% restocking fee. Any Credit Card/Paypal fees will be deducted from the refund.
-Custom Saddle Deposits are NON-REFUNDABLE. This deposit is non-refundable and not transferrable as a credit.
-Delivery dates on custom orders are estimated and not guaranteed.
-Items damaged, delayed or lost in the mail will not be refunded until claim is settled with UPS or USPS.
Please send all returns to:
The Saddle House
4218 Penn Lane
Richmond, TX 77406
-Please properly package all returns. We are not responsible for any damages before the item is returned to us.
-Please allow 7-14 days to process any returns and refunds.