RETURN POLICY
–Tack/Clothing (except bits, custom chaps and clearance and sale) – 14 day money back guarantee. In the unlikely event that you don’t love your new product, just let us know and send it back. You must let us know that you are sending it back before sending it. There is no restocking fee on tack, but it must come back within 14 days in NEW condition. Any shipping costs or Credit Card/Paypal fees will be deducted from the refund.
–Bits – All sales are final and therefore cannot be returned or exchanged.
–Custom Chaps – All sales are final and therefore cannot be returned or exchanged. However, if your chaps are not built to spec, the issue will be resolved.
–Clearance and Sale – All sales are final and therefore cannot be returned or exchanged.
-If there is an issue with your tack and want a modification, please notify us within 14 days of purchase.
–Saddles – 10 day grace period once the saddle is received to make sure the saddle will work. New Saddles – If the new saddle does not fit, it may be returned and exchanged for something of equal value or upgraded plus cash difference; or the saddle can be refunded minus shipping cost and 5% restocking fee. The new saddle MUST be returned in new condition. If the new saddle has been ridden or has visible wear and can not be sold as new, there will be a 20% restocking fee. Any Credit Card/Paypal fees will be deducted from the refund. Used Saddles – If the used saddle does not fit, it may be returned and exchanged for something of equal value or upgraded plus cash difference; or the saddle can be refunded minus shipping cost and 10% restocking fee. Any Credit Card/Paypal fees will be deducted from the refund. For exchanges, there is no restocking fee.
–Custom Saddles – All sales are final and therefore cannot be returned or exchanged. However, if your saddle is not built to spec, the issue will be resolved. Saddles are handmade with natural variation, some changes will occur. Custom deposits are non-refundable and not transferrable as a credit.
-Delivery dates on custom orders are estimated and not guaranteed.
-Items damaged, delayed or lost in the mail will not be refunded until claim is settled with UPS.
-We only accept returns from UPS or FedEx. Do not ship via USPS, we will not receive your package.
-Please send all returns to:
The Saddle House
3297 TX-36
Sealy, TX 77474
-Please properly package all returns. We are not responsible for any damages before the item is returned to us.
-Please allow 7-14 days to process any returns and refunds.
